• Innovative
    and one
    step ahead

    We’re determined to keep moving and be one step ahead of our competitors. That’s why we are the only insurer in Australia to fund our own Research Centre to ... Read more
    better understand variables that influence claim costs. For example, we regularly conduct bumper tests, so we can estimate the likely rear and front end vehicle damage from the high-frequency, low-speed collisions that make up a material proportion of our claims expense. The testing gives us unique pricing insights for certain vehicles based on the design and material used. More broadly, we have used our insight to influence car manufacturers in their design of bumpers and other parts.
    Group: 
    principles
    Order: 
    2

  • DISCIPLINED
    BUSINESS
    LEADERS

    We’re not just good at insurance – we’re good at business – as shown by the discipline and patience behind the years of work that have built our Asian portfolio, ... Read more
    creating a platform for future growth and profitability for IAG. Behind each market entry there has been a structured process, from initial market identification, through to partner selection and acquisitions, to capability transfer and consolidation. Since we began to expand our Asian portfolio in 2006, we have examined 80 opportunities but only concluded five deals, ensuring we make sound investments and select quality joint venture partners.
    Group: 
    principles
    Order: 
    3

  • PASSIONATE
    ABOUT OUR
    CUSTOMERS

    At every interaction we demonstrate our passion for our customers. This was shown after the Christmas Day hailstorm in Melbourne when many of our people gave up their holidays to support our customers who lodged 24,000 claims following the ... Read more
    event. One of those who helped was Andrew Scarlis from the NRMA office in Parramatta, Sydney. When he received a message advising that a major hailstorm had hit Victoria, he immediately left his family and friends to go to work. “Our National Call Centre was inundated with calls for help and customers were very stressed and anxious and wanted to get the claim process started,” Andrew said. “We were the first point of call and we wanted to make people feel that we were there providing our support.”
    Group: 
    principles
    Order: 
    4

  • SUSTAINABLE,
    SO WE’RE HERE
    FOR THE LONG TERM

    At IAG, our definition of a sustainable business is one which delivers for our shareholders, customers, people and the community by taking a balanced approach. This year, we brought together a range of stakeholders at our inaugural Risk Matters Summit to help us agree a new long term programme of initiatives aimed at reducing risk in the home, on the road, in business and in the natural environment. ... Read more
    Group: 
    principles
    Order: 
    5

  • EXPERTS IN THE
    FUNDAMENTALS
    OF INSURANCE

    We aim to excel at understanding and pricing risk, managing claims and developing and distributing our products. For example, our Australia Direct business has a single pricing system for core products across all its brands. It uses its own extensive volume and customer insights, combined with external inputs, such as geo-coding topography data and perils information, to generate individual, risk-based pricing. ... Read more
    Group: 
    principles
    Order: 
    6
CHAIRMAN’S
REVIEW
The steps we have
taken this year are
creating value
CHIEF EXECUTIVE
OFFICER’S REVIEW
delivering on
our strategy
OUR
PORTFOLIO
Well recognised and
respected brands
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