IAG has mobilised its national resources, including claims teams, assessors and builders, to help customers and communities impacted by the heavy rainfall and flooding on the nation’s east coast over recent days.
Since Wednesday 3 April, IAG has received more than 4,300 claims with over 80% of claims relating to property damage.
The most impacted areas have been in NSW in the Hawkesbury-Nepean and Illawarra region.
With the cleanup underway across impacted communities, IAG Executive General Manager Claims Luke Gallagher said IAG’s assessors and partner repairers have already been on the ground assessing the damage to properties and undertaking emergency make-safe repairs for impacted customers.
This recovery will take some time for the affected people and communities, which is why it is so important that our assessors and builders are already on the ground working with our customers particularly in the hardest-hit areas in NSW and QLD.Luke Gallagher
IAG Executive General Manager Claims
"From today (Thursday 11 April), we have a team of Claims Consultants at Recovery Centres in Warrawong, Thirroul and Windsor to provide customers face-to-face support.
"We also recently deployed our NRMA Insurance Mobile Claims HELP Response Vehicle to the Illawarra and Hawkesbury-Nepean region so customers could lodge their claims and receive emergency support at a location convenient to them."
NRMA Insurance, CGU and WFI call centres are also available to help customers lodge claims 24/7, arrange emergency repairs, organise temporary accommodation for customers with severe damage to their homes and can provide emergency payments.
“Impacted customers can easily lodge their claims online for our NRMA Insurance, CGU and WFI brands. You don’t need to be at home or have a copy of your policy to lodge your claim – we will have your details,” added Mr Gallagher.
“Customers who can safely access their home and identify damage don’t need to wait for an assessor to come to your home to begin cleaning up.
“If you have water damaged or soaked items, take photos of them to help with your claim, and then remove those items from your home.”
As of Thursday 11 April 2024, IAG had received 4,380 claims across its brands (03.04.2024 to 11.04.2024).
What to do if your home has been impacted by flooding:
- Only return to your property when emergency services have given the go ahead.
- You can start cleaning up but first take pictures or videos of damage to the property and contents to support your insurance claim
- Remove water damaged items from your property such as saturated carpets and soft furnishings.
- Keep a record of model or serial numbers of items you are throwing away to help replace them.
Customers can contact their insurer via:
NRMA Insurance: 13 11 23 or www.nrma.com.au
CGU Insurance: 13 24 80 or www.cgu.com.au
WFI Insurance: 1300 934 934 or www.wfi.com.au
