Our culture is what makes us unique

We call our culture The IAG Way and describe it as living with heart. For us, culture is the sum of what you think, see and do as a group. It’s our identity, rituals and mindset.

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We make your world a safer place

We're proud of this purpose. We’re proud that what we do and the decisions we make means your world - at home, work, leisure, in the community - can be safer. It keeps us focused so we know why we do what we do for our customers, people and communities. We’re proud of our rich 160-year+ history supporting Australians and New Zealanders in their communities and lives. We use the power of our connected brands to help communities thrive, survive and grow.

Our Culture - The IAG Way in a graphic

The IAG Way

To live our purpose, we have a mindset that’s ready for anything. Afterall, we’re in the insurance industry. Being prepared, connected, resilient and forward-thinking is what defines us and shapes our approach to everything we do. Our values inform how we think and set expectations on the behaviours we show towards each other. Living with heart is what sums them up.

IAG's people value promise is that we're ready for you

We're ready for you

We say we're ready for you, because that's what we do. Be ready. For our customers, communities and you. It's an invitation with an open door to the experiences and benefits of working for Australia and New Zealand's largest general insurance group.

We're a place where you can:

  • Be you and feel safe
  • Grow your career in many ways
  • Feel connected to others through inspired work, and
  • Create meaningful impact for the community and beyond.

Being ready is more than just a tagline, it's part of our culture and who we are.

Living The IAG Way helps us deliver our strategy

Living The IAG Way helps us deliver our strategy

We treat our strategy as a map to stay on course, innovate and grow for our customers, people and shareholders. IAG's strategy is to 'create a stronger, more resilient IAG' Four strategic pillars drive focus, inform its operating model and plays to its strengths to capitalise on trends shaping the operating environment:

  • Grow with our customers
  • Build better businesses
  • Create value through digital, and
  • Manage our risks

Learn more about our strategy.