CREATING
SHARED VALUE

IAG’s strategy is focused on leveraging our market leadership in general insurance and risk management to create value for customers, partners, employees, shareholders and the communities in which we operate.

IAG is part of the communities in which we operate. We have an important role to play in helping communities to be safer, stronger and more confident. While we cannot eliminate risk, we can help the community and our customers to identify, minimise and manage risk and make informed decisions.

Creating safer and more resilient communities requires a collaborative effort so we are working with community groups, regulators, not-for-profit organisations and businesses on local, national and international initiatives.

We continue to push ourselves to identify new ways we can contribute to society as we manage our insurance businesses. This includes operating sustainably as an organisation, and actively seeking opportunities to contribute solutions to social challenges that deliver shared business, customer and community value. We believe the actions we take to create value for our customers, partners, people and the communities we serve, can also create value for our shareholders.

IAG knows an organisation’s success is driven by its people and we remain committed to investing in career development and leadership, attracting and nurturing talent, embracing diversity and inclusion and creating an agile organisational culture.

PRINCIPLES FOR SUSTAINABLE INSURANCE

IAG is the only Australian-based general insurer that is a signatory to the United Nations Principles for Sustainable Insurance (PSI), and we co-chair its governing Board. The PSI has a vision of a risk-aware world where the insurance industry is trusted and plays its full role in enabling a healthy, safe, resilient and sustainable society.

The PSI principles clearly underpin IAG’s approach to being a sustainable business and to working with government and community stakeholders, and we continue to work on embedding the principles in our business. Read more on our commitment to the PSI.

MATERIAL ISSUES IN 2014

Each year, we reassess our key material issues. We look at their importance to IAG’s stakeholders and their impact on our financial performance and strategy. We also take into account the regulatory and competitive environment.

COMPLETE SUSTAINABILITY DATA

All IAG’s non-financial metrics are reported online.