Results overview

IAG today announced its 2024 full-year results, reporting a net profit after tax (NPAT) of $898m, up 7.9% on FY23. This increase was driven by an 11% rise in net earned premiums, an improvement in the insurance profit, and higher investment income on shareholder funds of $286m up 35% on the previous year.

The insurance profit of $1,438m was up 79.1% on FY23 and equated to a reported margin of 15.6% (FY23: 9.6%). The company’s natural perils costs of $983m, $115m below the $1098m allowance, positively impacted the insurance profit.

The IAG Board declared a final dividend of 17.0cps (FY23: 9cps) bringing the full year dividend to 27cps (FY23: 15cps).

Commenting on the company’s performance, IAG Managing Director and CEO Nick Hawkins said:

“Today’s result reflects the strength of the IAG business as well as the operational improvements we have implemented. The trust our customers have in our brands is reflected in continued high customer advocacy and retention in our retail businesses in Australia and New Zealand.  We are well positioned to continue supporting our customers and the broader economy.

“The strategic measures we have put in place over the past few years have created a stronger and more resilient IAG. We’ve streamlined our Australian business, established a clear brand strategy and launched NRMA Insurance nationally, outside of Victoria. We have also improved our claims management capability to ensure we are well placed to support our customers when they need us the most.

“We’ve delivered on our target of at least $250m in insurance profit from our Intermediated Insurance Australia business, and significantly improved our technology platform that delivers the products and services we provide to our retail customers.

“New Zealand saw a material uplift in our pricing capability and risk management as we migrated policies to the Enterprise Platform.  We strengthened our retail presence, launching AMI Insurance Hubs for in-person customer support, while expanding the AMI RepairHub.”

Mr Hawkins said the company's result was primarily driven by a combination of growth in gross written premiums, stronger investment returns, and less volatile weather in Australia and New Zealand compared to previous years.

However, he noted that the business is focused on minimising the impact of premium increases on its customers.

“We have previously said inflation, increasing weather volatility, and rising reinsurance costs were major factors affecting customer premiums. We are beginning to see some signs of inflation easing, and our long-term reinsurance agreement announced in June is expected to reduce year-on-year volatility from extreme weather events and help stabilise costs for our customers over the longer term.

“We recognise premium increases are affecting customers, and we’ve bolstered our support for those impacted by cost-of-living pressures. Our specialised customer care teams are helping those in financial hardship by finding tailored solutions and providing extra support.

“This year, we’ve also enhanced training for our frontline teams and introduced AI tools to better identify and assist vulnerable customers.”

Mr Hawkins said the company’s investment in operational initiatives over the last few years is also showing promising results.

“We have commenced migrating more than five million insurance policies to our Enterprise Platform, delivering significant improvements in customer experience and enabling us to better price and manage risk. The platform is designed to support our current operations, but it also allows us to execute with scale and agility, driving future growth and innovation across the Group.”

Operating highlights

• Established long-term reinsurance protections to reduce the impact of natural perils, help stabilise costs for customers, and reduce earnings volatility.
• Started migrating around 5 million policies to the Enterprise Platform, improving digital experience for customers and fuelling growth across the Group.
• Commercial Enablement transformation underway, delivering better outcomes for brokers and their customers.
• Introduced more ways for customers to understand risks plus pricing benefits for taking positive action.
• Expanded the AMI Hub Services footprint in New Zealand  to provide essential services for customers.

Signed an agreement to source the equivalent of 100% renewable energy for IAG sites in Australia from January 2025.

Looking ahead

“We enter FY25 with a clear strategy and a strong and scalable business model as we focus on the next phase of growth,”
Mr Hawkins said.

 “Having streamlined our operations in recent years, we are now focused on building on our strong customer relationships with our leading brands and products and enhancing our retail business –enabled by our integrated Enterprise Platform.

“We’ll continue to invest in the Commercial Enablement platform
for our broker network and optimise our capital structure.

“Our advocacy efforts to encourage government investment in resilience and for improved land use planning to help our customers, will remain a key focus.” 

For more information visit the IAG Results and Reports page.