IAG appoints Chief Strategy & Innovation Officer

Ms Batch was previously IAG’s Chief Customer Officer, responsible for Customer Labs, with the remit for enhancing the customer experience using data and insights, as well as digital, innovation, new business incubation and venturing.

In addition, IAG Group Executive Technology Neil Morgan will lead an expanded Technology & Digital division which brings together the digital teams from Australia and New Zealand, including those previously part of Customer Labs, and the existing Group Technology team.

Mr Harmer said the operating model changes are a logical step for IAG as it transitions to the next phase of its strategy – with a greater emphasis on future growth for its core insurance business as well as adjacent business opportunities.   

“We continue to evolve our operating model to better align our customer and corporate strategies and further foster a culture of innovation as we consider and create new and different services for our customers,” Mr Harmer added.

IAG’s new Group Leadership Team structure is shown below, and the associated appointments will take effect on Monday, 24 February 2020.

IAG will report its 1H20 results on Wednesday, 12 February 2020.

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