Submission on mandatory scheme for sharing motor vehicle service information

IAG supports the introduction of an Australia-wide mandatory scheme for the sharing of motor vehicle service and repair information.

IAG authorises repairs on approximately 400,000 motor vehicles annually and as a result is one of the largest customers of the motor vehicle manufacturer sector. Most of the parts fitted during these repairs are new, Original Equipment Manufacturers (OEM) parts and these new parts account for around 91% of the total parts' cost.

It is IAG's policy that all repairs authorised by us must be performed in accordance with manufacturer repair procedures. Therefore, ready access to technical information for parts and materials used in construction, along with detailed repair procedures, is
crucial, not only to our business, but also to road safety, timely service and consumer satisfaction.

It is essential that technical and diagnostic repair information is available to all repairers and not restricted only to those businesses operating within manufacturer networks to ensure that vehicles are serviced and repaired efficiently, to a high quality, with an emphasis on safety and at a reasonable price.