Submission to ICA interim report - review of the general insurance code of practice

The General Insurance Code of Practice (the Code) is a voluntary Code which outlines certain minimum standards in service that consumers should expect from general insurers who have adopted it. IAG has adopted the Code and remains committed to complying with its objectives.

The interim report from the ICA contains a considerable number of proposals and discussions points for enhancement of the Code following preliminary feedback from consumer groups and industry stakeholders. The general insurance industry through the National Code Committee (NCC) has addressed each of these proposals and discussion points individually in its submission to this review.

IAG generally supports and endorses the submission of the NCC but desires to supplement aspects, as set out below. IAG’s submission will not otherwise replicate the content of the NCC submission.