Disclosure in general insurance

This role extends beyond providing insurance cover and paying claims, to raising awareness of insurance and risk, and helping communities prevent avoidable damage and mitigate loss.

IAG has embedded a shared value strategy within our business by undertaking programs and projects that focus on building social and economic resilience.

We recognise that Australian home owners need transparent, easy-to-comprehend information about insurance to help them better protect their homes, valuables and loved ones. We take this into account when approaching our communications to our customers. For example, after performing in-depth customer research and surveys we redesigned the NRMA motor renewal policy to ensure this document was clearer, easier to read and highlighted relevant information to customers.

Read IAG's submission: