CREATING SHARED VALUE

Safer

We are working to make safer workplaces, homes and roads for our employees, partners, customers and communities. We do this by using our data and insights to inform partnerships, programs and initiatives that help prevent and reduce loss and damage. This benefits the community and our business.

SAFE AND WELL – STARTING WITH OUR EMPLOYEES

Making the world safer starts with our people. This year, we reinforced our commitment to the health, safety and wellbeing of our people through a range of initiatives aimed at reducing risk in the workplace. We are also beginning to shift our focus to a more positive, proactive safety culture. This has been challenging as we have been going through organisational change, and has required us to undertake a thorough review of our Safe and Well Strategy. While we continue to monitor our lost-time injury frequency rate, we are changing our focus to leading indicators such as hazards mitigated and safety culture maturity. At the same time, we have expanded our view of our people’s safety to review risks associated with occupational violence, psychosocial stress factors, ergonomics and mobile workers.

LOST TIME INJURY FREQUENCY RATE¹ (PER MILLION HOURS WORKED)

AUSTRALIA

2016

2015

2014

NEW ZEALAND

2016

2015

2014

HELPING OUR CUSTOMERS UNDERSTAND THEIR RISKS AND SUPPORTING THEM DURING DIFFICULT TIMES

Many people are unaware of the real value of their home and contents and the most common risks they could face in their neighbourhood. This can lead to underinsurance, and inadequate cover for unexpected events such as theft or storms. Our NRMA Insurance Safer Homes website uses claims data to educate customers about the key risks and average insurance levels in their suburb. Since it was launched in October 2015 more than 200,000 people have visited the site (www.saferhomes.com.au).

We understand the stress associated with the loss of a home or personal possessions. To help support our customers during these challenging times, we have extended access to our confidential Employee Assistance Program to them, free of charge, and offer this service during the claims process. In partnership with Lifeline Canberra, we funded a series of Applied Suicide Intervention Skills Training workshops for community members affected by an asbestos contamination incident. This course helped participants recognise when someone may be at risk and how to reach out to them to ensure their safety.

BUILDING DISASTER PREPAREDNESS AND COMMUNITY RESILIENCE THROUGH OUR SES PARTNERSHIP

With increasingly severe weather, we regularly see how easily cars can be washed away by even the smallest currents, making the crossing of floodwater a dangerous and potentially life-threatening decision. With the help of the IAG Research Centre and the NSW State Emergency Service (SES), a team at the UNSW Water Research Laboratory has been testing how cars behave when they enter flash floods, replicating conditions faced by many stranded motorists during a storm. This is the first time this type of research has been conducted and highlights our commitment to working with our partners to reinforce the message that it is never safe to enter floodwater. We also continue to work with the SES to help communities understand and prepare for severe weather. Over the last 12 months our joint StormSafe campaign reached over three million people and received the New South Wales Resilient Australia Award for disaster preparedness. The campaign helps communities identify and minimise risks in their homes, reducing loss and claims.

2016 COMMUNITY INVESTMENT TOTAL (A$)

AUSTRALIA

NEW ZEALAND

COMMUNITY INVESTMENT BY TYPE

¹ Data presented to reflect the LTIFR as recorded at 30 June 2016. LTIFR data has been adjusted to reflect LTIs substantiated post the original report date and as a result, FY15 LTIFR in Australia has been adjusted up from 2.0 to 2.4 and in New Zealand up from 1.2 to 1.4

² This reflects the contribution by the business to the IAG Foundation and includes matched funding for workplace giving