| IAG Group economic performance metrics |
|---|
| 2011 | 2010 | 2009 | 2008 | 2007 |
| Gross Written Premium | $8,050 | $7,782 | $7,842 | $7,793 | $7,381 |
| Net Earned Premium | $7,238 | $7,065 | $7,233 | $7,295 | $6,743 |
| Net Claims Expense | $5,089 | $5,072 | $5,370 | $5,155 | $3,900 |
| Return on Equity | 5.6% | 2.0% | 4.1% | -5.9% | 22.1% |
| Insurance Margin | 9.1% | 7.0% | 7.1% | 5.4% | 11.4% |
| 2011 | 2010 | 2009 | 2008 | 2007 |
| Customer |
|---|
| Business volume (policies / risks in force, million) | 11.5 | 11.3 | 11.5 | 11.6 | 11.8 |
| Customer satsifaction | 80 | 84 | 84 | 84 | 83 |
| |
| Community |
|---|
| Community investment (total A$m) | 6.4 | 6.7 | 7.6 | 11.6 | 12.0 |
| |
| Workforce |
|---|
| Headcount | 9,010 | 8,889 | 9,396 | 9,909 | 10,185 |
| Part-time employment | 19% | 19% | 18% | 17% | 17% |
| FTE | 8,129 | 8,009 | 8,538 | 8,962 | 9,227 |
| |
| Staff turnover | 19.0% | 21.0% | 19.7% | 20.3% | 19.5% |
| - employee initiated | 15.6% | 15.5% | 13.0% | N/r | N/r |
| - employer initiated | 3.4% | 5.5% | 6.7% | N/r | N/r |
| Employee initiated - <1 Year Service | 25.3% | 32.4% | N/r | N/r | N/r |
| Absenteeism | 4.9% | 4.7% | 4.5% | 4.7% | 4.4% |
| |
| Engagement survey response rate | 74% | 73% | 79% | 78% | 82% |
| Employee Engagement score | 81% | 80% | 85% | 61% | 61% |
| |
| Male to female salary ratio | | | | | |
| - General Employees (A$) | 1.16 | 1.14 | 1.15 | N/r | N/r |
| - Managers / Senior specialist | 1.16 | 1.16 | 1.16 | N/r | N/r |
| - Senior Manager (A$) | 1.10 | 1.09 | 1.10 | N/r | N/r |
| - Heads of (A$) | 1.08 | 1.01 | 1 | N/r | N/r |
| |
| Women in the workforce | 59% | 59%^ | N/r | N/r | N/r |
| Women in senior management positions | 28% | 26% | 27% | 34% | 32% |
| Women in executive positions | 25% | 22% | 22% | 25% | 25% |
| Women on the board | 25% | 25% | 25% | N/r | N/r |
| |
| Lost time injury frequency rate | 5.7 | 3.0 | 2.6 | 3.6 | 6.2 |
| Lost time injury severity rate | 137.3 | 72.9 | N/r | N/r | N/r |
| |
| Environmental |
|---|
| CO2e emissions tonnes | 51,372 | 53,175 | 54,416* | 60,984 | 63,184 |
| CO2e emissions / FTE | 6.3 | 6.6 | 6.3 | 6.8 | 6.8 |
| Fuel consumption KL | 2,620 | 2,730 | 2,975 | 3,049 | 2,720 |
| Fuel consumption / vehicle | 3.4 | 3.5 | 3.6 | 3.4 | 3.0 |
| Air travel Millions Kms | 27.2 | 22.6 | 21.8 | 26.2 | 35.9 |
| Air travel / FTE | 3,342 | 2,823 | 2,549 | 2,926 | 3,894 |
| Electricity MWh | 32,466 | 34,400 | 35,312 | 40,197 | 39,521 |
| Electricity MWh / FTE | 4.0 | 4.3 | 4.1 | 4.5 | 4.3 |
| Office paper tonnes | 284 | 289 | 376 | 328 | 320 |
| Office paper kgs / FTE | 34.9 | 36.1 | 38.5 | 35.7 | 40.6 |
| Print paper tonnes | 1,001 | 1,338 | 1,425 | 1,512 | 1,644 |
| Print paper Kg / BV | 0.1 | 0.12 | 0.12 | 0.13 | 0.14 |
| Taxi travel (thousands Kms) | 1,244 | N/r | N/r | N/r | N/r |
| Taxi travel Kms/ FTE | 153.0 | N/r | N/r | N/r | N/r |
^ This figure has not been assured
* Note: 2009 carbon emissions have been restated from 53,527 tonnes for comparative purposes, to reflect a change in the paper emission conversion factor.
| 2011 | 2010 | 2009 | 2008 | 2007 |
| Customer |
|---|
| Business volume (policies / risks in force, million) | 2.1 | 2.2 | 2.3 | 2.3 | 2.3 |
| Customer satsifaction | 91% | 89% | 90% | 87% | 85% |
| |
| Community |
|---|
| Community investment (total NZ$m) | 3.0 | 2.0 | 0.5 | 0.7 | 1.1 |
| |
| Workforce |
|---|
| Total headcount | 2,234 | 2,048 | 2,006 | 2,072 | 2,106 |
| PT | 9% | 11% | 12% | 10% | 10% |
| FTE | 2,119 | 1,974 | 1,927 | 2,003 | 2,028 |
| |
| Staff turnover | 14.5% | 14.8% | 15.20% | 25.5% | N/r |
| - employee initiated | 12.4% | 11.3% | 12.3% | 20.3% | 22.40% |
| - employer initiated | 2.1% | 3.5% | 2.9% | 5.2% | N/r |
| Employee initiated - <1 Year Service | 4.1% | 3.0% | N/r | N/r | N/r |
| Absenteeism | 3.8% | 3.6% | 3.9% | 4.2% | 4.3% |
| |
| Engagement survey response rate | 81% | 78% | 87% | 83% | 90% |
| Employee Engagement score | 88% | 85% | 84% | 51% | 55% |
| |
| Male to female salary ratio (NZ$) | | | | | |
| - General Employees | 1.16 | 1.16 | 1.16 | N/r | N/r |
| - Managers / Senior specialist | 1.20 | 1.19 | 1.14 | N/r | N/r |
| - Senior Manager | 1.18 | 1.19 | 1.20 | N/r | N/r |
| - Heads of | 1.19 | 1.03 | 1.04 | N/r | N/r |
| |
| Women in the workforce | 59% | 59%^ | N/r | N/r | N/r |
| Women in senior management positions | 28% | 26% | 24% | 20% | 20% |
| Women in executive positions | 38% | 22% | 25% | 25% | 13% |
| |
| Lost time injury frequency rate | 1.1 | 0.9 | 1.3 | 0.9 | 1.2 |
| Lost time injury severity rate | 1.4 | N/r | N/r | N/r | N/r |
| |
| Environmental |
|---|
| CO2e emissions tonnes | 4,795 | 3,941 | 3,780* | 3,557 | 4,207 |
| CO2e emissions / FTE | 2.3 | 2.0 | 1.8 | 1.8 | 2.1 |
| Fuel consumption KL | 432 | 425 | 419 | 397 | 392 |
| Fuel consumption / vehicle | 1.7 | 1.9 | 1.9 | 1.8 | 1.7 |
| Air travel millions km | 5.9 | 4.0 | 3.5 | 4.4 | 7.2 |
| Air travel / FTE | 2,766 | 2,026 | 1,794 | 2,173 | 3,526 |
| Electricity MWh | 6,675 | 6,480 | 5,871 | 5,416 | 5,594 |
| Electricity MWh / FTE | 3.2 | 3.3 | 3.0 | 2.7 | 2.8 |
| Office paper tonnes | 48 | 42 | 47 | 51 | 58 |
| Office paper kg / FTE | 22.6 | 21.3 | 24.4 | 25.6 | 28.6 |
| Print paper tonnes | 224 | 257 | 289 | 300 | 198 |
| Print paper Kg / BV | 0.1 | 0.12 | 0.13 | 0.13 | 0.09 |
^ This figure has not been assured
* Note: 2009 carbon emissions have been restated from 3,400 tonnes for comparative purposes, to reflect a change in the paper and electricity emission conversion factors.
| 2011 | 2010 |
| Customer |
|---|
| Business volume (policies / risks in force, million) | 1.7 | 1.8* |
| Broker satsifaction | 72% | 75% |
| |
| Workforce |
|---|
| Total headcount | 1,174 | 1,153 |
| Part-time employment | 18% | 17% |
| FTE | 1,101 | 1,077 |
| |
| Staff turnover | 16.3% | 19.2% |
| - employee initiated | 13.6% | 12.5% |
| - employer initiated | 2.7% | 6.7% |
| |
| Engagement survey response rate | 51% | 90% |
| Employee Engagement score | 78% | 82% |
| |
| Women in the workforce | 56% | 56%^ |
| Women in senior management positions | 32% | 35% |
| Women in executive positions | 22% | 25% |
| |
| Environmental |
|---|
| CO2e emissions tonnes | 3,013 | 2,474 |
| CO2e emissions / FTE | 2.7 | 2.3 |
| Fuel consumption KL | 32 | N/r |
| Fuel consumption / vehicle | 0.4 | N/r |
| Air travel millions km | 1.2 | 1.3 |
| Air travel km / FTE | 1,077 | 1,223 |
| Rail Travel Thousands Kms | 292 | 331 |
| Rail Travel Km / FTE | 265 | 301 |
| Electricity MWh | 2,979 | 3,038 |
| Electricity MWh / FTE | 2.7 | 2.8 |
| Gas MWh | 2,079 | 2,067 |
| Gas MWh / FTE | 1.9 | 1.9 |
| Office paper tonnes | 65 | 64 |
| Office paper kg / FTE | 59.4 | 58.3 |
^ This figure has not been assured
* An error has been identified in the FY10 UK Business volume data. This has been corrected and restated this year from 1.4m to 1.8m policies.
| 2011 | 2010 |
| Customer |
|---|
| Business volume (policies / risks in force, million) | 0.9 | 1.0 |
| |
| Workforce |
|---|
| Total headcount | 637 | 615 |
| Part-time employment | 1% | 1% |
| FTE | 631 | 610 |
| |
| Staff turnover | 12.8% | 13.1% |
| Absenteeism | 2.9% | 2.9% |
| |
| Engagement survey response rate* | 86% | 89% |
| Employee Engagement score* | 80% | 79% |
| |
| Women in the workforce | 56% | 56%^ |
| Women in senior management positions | 22% | 27% |
| Women in executive positions | 0% | 50% |
| |
| Environmental |
|---|
| CO2e emissions tonnes | 2,564 | 1,955 |
| CO2e emissions / FTE | 4.1 | 3.2 |
| Fuel consumption KL | 439 | 192 |
| TOT Fuel consumption / vehicle | 2.4 | 2.5 |
| Air travel millions Kms | 0.1 | 0.008234 |
| Air travel Kms/ FTE | 199 | 13.5 |
| Electricity MWh | 2,469 | 2,560 |
| Electricity MWh / FTE | 3.9 | 4.2 |
| Office paper tonnes | 11 | 10 |
| Office paper kg / FTE | 17.5 | 16.9** |
| Print paper tonnes | 73 | 68 |
| Print paper Kg / BV | 0.1 | 0.07 |
* This is the result for IAG's Asian operations
** This has been restated in the current year to be repoted in Kgs rather than tonnes
^ This figure has not been assured
