Key Indicators
| Economic Indicators (Group-wide) A$ | 2005/06 | 2006/07 |
|---|---|---|
|
Gross Written Premium The total amount we received from customers for the payment of their insurance products. |
$6,435m | $7,381m |
|
Net Earned Premium The portion of premiums written which relate to the financial year minus the reinsurance expense. |
$6,132m | $6,743m |
|
Net Claims Expense The amount paid out in claims during the year, as well as an estimate of how much we need to pay on unsettled claims, plus claims handling costs such as legal and administration expenses, less recoveries from reinsurers and other parties. |
$3,900m | $4,474m |
|
Return On Equity Net profit attributable to holders of ordinary equity as a percentage of the average equity of those shareholders. |
22.10% | 13.50% |
|
Insurance Margin Contribution to profit from underwriting and investment income on technical reserves as a percentage of Net Earned Premium. |
13.70% | 11.40% |
| Indicators | Australia 2005/06 |
Australia 2006/07 |
New Zealand 2005/06 |
New Zealand 2006/07 |
|---|---|---|---|---|
| Customer | ||||
| Customer satisfaction | 80% | 83% | 88% | 85% |
| Representation of men and women | ||||
| Male to female annual salary ratio | 1.37 | 1.37 | 1.30 | 1.28 |
| Women in senior management positions | 32% | 32% | 19% | 20% |
| Women in executive positions | 27% | 25% | 11% | 12.5% |
| Workforce by employment type | ||||
| Full time | 8,490 | 8,499 | 1,848 | 1,896 |
| Part time | 1,596 | 1,686 | 188 | 210 |
| Total head count | 10,086 | 10,185 | 2,036 | 2,106 |
| Full time versus | Full time 84% | Full time 83% | Full time 91% | Full time 90% |
| part time employees | Part time 16% | Part time 17% | Part time 9% | Part time 10% |
| Staff turnover | 20.6% | 19.5% | 23.3% | 22.4% |
| Absenteeism | 3.54% | 4.37% | 4.18% | 4.34% |
| Employees represented by unions | 18% | 15.35% | 52% | 52.85% |
| Employee engagement | ||||
| Engagement survey response rate | 76% | 82% | 87% | 90% |
| Employee engagement score | 56% | 61% | 54% | 55% |
| Lost time injury frequency rate | 4.91 | 6.17 | n/a | 1.15 |
| Number of Accident Compensation Corporation (ACC) claims | n/a | n/a | 31 | 23 |
| Community | ||||
| Funds for community investment | A$14,397,629 | A$12,049,319 | NZ$3,096,021 | NZ$1,093,691 |
| Funds for community investment as a percentage of group net profit attributable to shareholders | 1.9% | 2.2% | ||
| Funds for community investment as a percentage of net profit after tax | 2.65% | 1.15% | ||
| Environmental | ||||
| CO2 emissions (tonnes) | 72,035 | 59,376 | 3,041 | 3,200 |
| CO2 emissions per FTE (tonnes/FTE) | 7.9 | 6.4 | 1.6 | 1.6 |
| Electricity (Megawatt hours) | 45,926 | 39,521 | 5,121 | 5,594 |
| Electricity per FTE (MWh/FTE) | 5.0 | 4.3 | 2.7 | 2.8 |
| Office paper (kg) | 376,070 | 374,945 | 61,735 | 57,957 |
| Office paper per FTE (kg/FTE) | 41.2 | 40.6 | 32.1 | 28.6 |
| Print paper (kg) | 1,682,236 | 1,644,419 | 172,944 | 198,087 |
| Print paper (kg/Business Volume Measure) | 0.15 | 0.14 | 0.08 | 0.09 |
| Recycled waste (kg) | 302,155 | 652,499 | 108,760 | 121,305 |
| Fuel used (litres) | 2,982,299 | 2,720,270 | 419,969 | 391,698 |
| Fuel consumption for tool of trade vehicles (litres per vehicle) |
3,325 | 3,012 | 1,858 | 1,718 |
| Air travel (km) | 32,472,365 | 35,934,242 | 6,073,601 | 7,150,762 |
| Air travel (km/FTE) | 3,554 | 3,894 | 3,155 | 3,526 |
All financial information is presented using Australian equivalents to International Financial Reporting Standards.
Definitions of these indicators can be found in the glossary of this online report.
Case Studies
Safer Communities
Equity and Hastings Champion Safer Biking. Motorcyclists represent 1% of motor traffic in the UK but suffer 20% of deaths and serious injuries from traffic accidents.
more >
Equity and Hastings Champion Safer Biking. Motorcyclists represent 1% of motor traffic in the UK but suffer 20% of deaths and serious injuries from traffic accidents.
more >
Microinsurance — Investigating the Opportunity
There are economic and social benefits to be had from the growing recognition that there is both a need and a demand for microinsurance products in Asia.
more >
There are economic and social benefits to be had from the growing recognition that there is both a need and a demand for microinsurance products in Asia.
more >
Flexibility — A Key Ingredient
'The Australian' newspaper reported research carried out for IAG by Aeques Partners under the headline "give workers an inch and they will give back a mile".
more >
'The Australian' newspaper reported research carried out for IAG by Aeques Partners under the headline "give workers an inch and they will give back a mile".
more >
Helping People Enjoy Their Jobs
The ultimate test of the engagement and commitment of staff is whether they recommend the job to their family and friends.
more >
The ultimate test of the engagement and commitment of staff is whether they recommend the job to their family and friends.
more >
Road to Recovery
IAG is a partner in an important research program to identify the importance of prompt assessment and early intervention with specialist treatment in the recovery of accident victims.
more >
IAG is a partner in an important research program to identify the importance of prompt assessment and early intervention with specialist treatment in the recovery of accident victims.
more >
Safehome Fire Prevention Program
Queensland householders are offered a free fire safety audit of their home courtesy of the Queensland Fire and Rescue Service and NRMA Insurance.
more >
Queensland householders are offered a free fire safety audit of their home courtesy of the Queensland Fire and Rescue Service and NRMA Insurance.
more >
Sustainable Workforce Highlights
IAG recognises that long term business success depends on attracting and retaining high performing people.
more >
IAG recognises that long term business success depends on attracting and retaining high performing people.
more >
Customer Offerings
Insurance is a competitive industry. IAG's experience is that customers want products that protect them, their families and property.
more >
Insurance is a competitive industry. IAG's experience is that customers want products that protect them, their families and property.
more >
Return to Sender
A snap audit identified a large volume of unsolicited corporate junk mail coming into IAG's George Street Sydney mailroom.
more >
A snap audit identified a large volume of unsolicited corporate junk mail coming into IAG's George Street Sydney mailroom.
more >
Storms
Devastating storms in the Hunter, Newcastle and Central Coast regions of NSW saw tens of thousands of NRMA Insurance customers suffer personal trauma and property loss in June 2007.
more >
Devastating storms in the Hunter, Newcastle and Central Coast regions of NSW saw tens of thousands of NRMA Insurance customers suffer personal trauma and property loss in June 2007.
more >
International Partnership
IAG has accepted a leadership role in developing the business case for sustainability in the insurance sector around the world.
more >
IAG has accepted a leadership role in developing the business case for sustainability in the insurance sector around the world.
more >
Supply Chain
IAG is working on the challenge of establishing consistent sustainability principles in our supplier partnerships.
more >
IAG is working on the challenge of establishing consistent sustainability principles in our supplier partnerships.
more >
The Power of Off
IT technology innovation can go hand in hand with meeting environmental and business sustainability targets.
more >
IT technology innovation can go hand in hand with meeting environmental and business sustainability targets.
more >
Business Underinsurance
The future of too many small businesses is at risk because they are under insured.
more >
The future of too many small businesses is at risk because they are under insured.
more >