|CEO and Chairman's Statement|
|There is one central consideration for our shareholders for fully understanding why business must engage in sustainability. Simply put, no business will survive unless it takes into consideration the community in which it operates, delivers consistent value to customers, maintains the highest standards of governance and ethics, and mitigates its overall impact on the environment.|
|IAG at a Glance|
|IAG is a leading general insurance group in Australia and New Zealand, and has a growing presence in Asia and the United Kingdom.
In this section, you will find:
|The performance snapshot of this report details our progress in the economic, social and environmental dimensions of our business.|
|We measure a range of social performance indicators, from customer satisfaction, employee engagement and compilation, and community investment. We aim to continually improve our results, and increase our effective and relevant community engagement.|