IAG at a Glance
IAG is a leading general insurance group in Australia and New Zealand, and has a growing presence in Asia and the United Kingdom.
IAG's four key promises
We believe building a common culture based on our four promises will enable us to deliver value to our customers and shareholders over the long term.
- Paying claims — Insurers exist to pay claims. What makes us different is the way we pay claims.
- Understanding and pricing risk — Our long term sustainability relies on our ability to price risk accurately and fairly.
- Managing costs — Operating costs are factored into premium prices, so we must be as efficient and productive as possible.
- Reducing risk — Reducing risk makes good business sense for an insurer.
Our values are what we stand for as a company. They reflect our beliefs about how we treat our customers, our stakeholders and each other.
- Integrity — Being consistently true to our values and principles, keeping our promises and taking responsibility and accountability for our words and actions.
- Transparency — Being open, straightforward and timely in our communications.
- Teamwork — Working together, respecting each others differences and strengths and using our combined capabilities to achieve our business goals.
- Meritocracy — Recognising people and providing opportunities to them based on their capability, performance and contribution to our success.
- Social responsibility — Demonstrating our respect for ethical behaviours, our people, our customers, the community and the environment in sustaining our long term success.
Awards and commendations 2006/07
- Awarded Employer of Choice for Women Status 2007 from the Australian Equal Opportunity for Women in the Workplace Agency (EOWA)
- Awarded Sustainable Company of the Year 2006 by Ethical Investor Magazine (Australia)
- Achieved a rating of 100 in the Ethical Investor 50 Index EI 50 for achieving the highest Corporate Monitor SRI rating for sustainability in 2007 one of only three Australian companies to do so
- State Finalist 2007, Excellence in People Management, Australian Human Resources Institute
- Australian Institute of Training and Development
NRMA Insurance, Finalist, Learning and Development Achievement Award
NRMA Insurance, Finalist, Excellence in Design for Sales and Service Professional Development Program
- Qualified for the first time for inclusion in the Dow Jones Sustainability Index 2006 and again, in 2007
- Listed in The Global 100 Most Sustainable Corporations in the World 2007, announced at the World Economic Forum in Davos
- Listed in the 2007 FTSE4Good Index
- Silver ranking in the Corporate Responsibility Index 2006
- Sole insurance company listed in the Australian Climate Leaders Index 2006, Investors Group on Climate Change
- 2007 New Zealand Institute of Chartered Accountants Annual Report Awards: Winner of Best Sustainability Reporting by a Corporate
- 2006 Communication Agencies Association Effie Awards New Zealand Silver Effie Award in the consumer services category
- 2006 National Business Review Sponsorship of the Arts Awards (New Zealand), NZI won a Merit Award for its commitment to arts sponsorship
- 2006 New Zealand Direct and Interactive Marketing Awards: Silver Award in the Sales Generation category for the State student campaign
IAG Major Brands
Equity and Hastings Champion Safer Biking. Motorcyclists represent 1% of motor traffic in the UK but suffer 20% of deaths and serious injuries from traffic accidents.
There are economic and social benefits to be had from the growing recognition that there is both a need and a demand for microinsurance products in Asia.
'The Australian' newspaper reported research carried out for IAG by Aeques Partners under the headline "give workers an inch and they will give back a mile".
The ultimate test of the engagement and commitment of staff is whether they recommend the job to their family and friends.
IAG is a partner in an important research program to identify the importance of prompt assessment and early intervention with specialist treatment in the recovery of accident victims.
Queensland householders are offered a free fire safety audit of their home courtesy of the Queensland Fire and Rescue Service and NRMA Insurance.
IAG recognises that long term business success depends on attracting and retaining high performing people.
Insurance is a competitive industry. IAG's experience is that customers want products that protect them, their families and property.
A snap audit identified a large volume of unsolicited corporate junk mail coming into IAG's George Street Sydney mailroom.
Devastating storms in the Hunter, Newcastle and Central Coast regions of NSW saw tens of thousands of NRMA Insurance customers suffer personal trauma and property loss in June 2007.
IAG has accepted a leadership role in developing the business case for sustainability in the insurance sector around the world.
IAG is working on the challenge of establishing consistent sustainability principles in our supplier partnerships.
IT technology innovation can go hand in hand with meeting environmental and business sustainability targets.