IAG at a Glance

IAG is a leading general insurance group in Australia and New Zealand, and has a growing presence in Asia and the United Kingdom.

• IAG's four key promises
• IAG's Values
• Awards and commendations 2006/07
• IAG Major Brands

IAG's four key promises

We believe building a common culture based on our four promises will enable us to deliver value to our customers and shareholders over the long term.

• Paying claims — Insurers exist to pay claims. What makes us different is the way we pay claims.
• Understanding and pricing risk — Our long term sustainability relies on our ability to price risk accurately and fairly.
• Managing costs — Operating costs are factored into premium prices, so we must be as efficient and productive as possible.
• Reducing risk — Reducing risk makes good business sense for an insurer.

IAG's Values

Our values are what we stand for as a company. They reflect our beliefs about how we treat our customers, our stakeholders and each other.

• Integrity — Being consistently true to our values and principles, keeping our promises and taking responsibility and accountability for our words and actions.
• Transparency — Being open, straightforward and timely in our communications.
• Teamwork — Working together, respecting each other’s differences and strengths and using our combined capabilities to achieve our business goals.
• Meritocracy — Recognising people and providing opportunities to them based on their capability, performance and contribution to our success.
• Social responsibility — Demonstrating our respect for ethical behaviours, our people, our customers, the community and the environment in sustaining our long term success.

Awards and commendations 2006/07

• Awarded Employer of Choice for Women Status 2007 from the Australian Equal Opportunity for Women in the Workplace Agency (EOWA)
• Awarded Sustainable Company of the Year 2006 by Ethical Investor Magazine (Australia)
• Achieved a rating of ‘100’ in the Ethical Investor 50 Index EI 50 for achieving the highest Corporate Monitor SRI rating for sustainability in 2007 – one of only three Australian companies to do so
• State Finalist 2007, Excellence in People Management, Australian Human Resources Institute
• Australian Institute of Training and Development Awards 2007:
  NRMA Insurance, Finalist, Learning and Development Achievement Award
  NRMA Insurance, Finalist, Excellence in Design for ‘Sales and Service Professional Development Program’
• Qualified for the first time for inclusion in the Dow Jones Sustainability Index 2006 and again, in 2007
• Listed in The Global 100 Most Sustainable Corporations in the World 2007, announced at the World Economic Forum in Davos
• Listed in the 2007 FTSE4Good Index
• Silver ranking in the Corporate Responsibility Index 2006
• Sole insurance company listed in the Australian Climate Leaders Index 2006, Investors Group on Climate Change
• 2007 New Zealand Institute of Chartered Accountants Annual Report Awards: Winner of Best Sustainability Reporting by a Corporate
• 2006 Communication Agencies Association Effie Awards New Zealand Silver Effie Award in the consumer services category
• 2006 National Business Review Sponsorship of the Arts Awards (New Zealand), NZI won a Merit Award for its commitment to arts sponsorship
• 2006 New Zealand Direct and Interactive Marketing Awards: Silver Award in the Sales Generation category for the State student campaign

IAG Major Brands

United Kingdom

Non-regional

Asia

Australia

New Zealand

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