CASE STUDIES

• Safer Communities
  Equity and Hastings Champion Safer Biking. Motorcyclists represent 1% of motor traffic in the UK but suffer 20% of deaths and serious injuries from traffic accidents.
• Microinsurance — Investigating the Opportunity
  There are economic and social benefits to be had from the growing recognition that there is both a need and a demand for microinsurance products in Asia.
• Flexibility — A Key Ingredient
  'The Australian' newspaper reported research carried out for IAG by Aeques Partners under the headline "give workers an inch and they will give back a mile".
• Helping People Enjoy Their Jobs
  The ultimate test of the engagement and commitment of staff is whether they recommend the job to their family and friends.
• Road to Recovery
  IAG is a partner in an important research program to identify the importance of prompt assessment and early intervention with specialist treatment in the recovery of accident victims.
• Safehome Fire Prevention Program
  Queensland householders are offered a free fire safety audit of their home courtesy of the Queensland Fire and Rescue Service and NRMA Insurance.
• Sustainable Workforce Highlights
  IAG recognises that long term business success depends on attracting and retaining high performing people.
• Customer Offerings
  Insurance is a competitive industry. IAG's experience is that customers want products that protect them, their families and property.
• Return to Sender
  A snap audit identified a large volume of unsolicited corporate junk mail coming into IAG's George Street Sydney mailroom.
• Storms
  Devastating storms in the Hunter, Newcastle and Central Coast regions of NSW saw tens of thousands of NRMA Insurance customers suffer personal trauma and property loss in June 2007.
• International Partnership
  IAG has accepted a leadership role in developing the business case for sustainability in the insurance sector around the world.
• Supply Chain
  IAG is working on the challenge of establishing consistent sustainability principles in our supplier partnerships.
• The Power of Off
  IT technology innovation can go hand in hand with meeting environmental and business sustainability targets.
• Business Underinsurance
  The future of too many small businesses is at risk because they are underinsured.

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